Refund policy

Order Cancellation & Custom Order Policy

Once an order has been shipped, dispatched, or shipped directly from our supplier, it can no longer be canceled, modified, or refunded due to a change of mind. This applies even if tracking information has not yet been updated or provided.

Custom and Special-Order Products: If you specifically request or purchase a customized or non-standard product—such as a larger-capacity battery, upgraded battery, different size, connector, voltage, configuration, or other special specification—you are responsible for confirming that the requested product is compatible with your bike, device, or intended application before ordering. We cannot guarantee compatibility for products ordered according to a customer’s specific request. If the custom or specially requested product does not fit, function, or work with your setup, this will not be considered a seller error and the item will not be eligible for a return or refund on that basis.

If you receive an item that is different from what you ordered, or it arrives damaged or defective, please contact us promptly so we can review the issue and determine the appropriate resolution.